Effective Date: 25/04/2025
Company: BioFleet Logistics LLC
Location: 15510 Pine Mountain Dr, Houston, TX 77084, USA
Contact: info@biofleetlog.com | (1) 954-393-7602

At BioFleet Logistics LLC (“BioFleet”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website, mobile applications, and related services.

1. Information We Collect

We collect personal and sensitive data from users, including:

For All Users:

  • Full name

  • Email address

  • Phone number

  • Location data (real-time GPS)

  • IP address and device information

  • Payment details (including credit/debit card info and billing address)

  • Sample and tracking-related data

  • Temperature and environmental sensor data

  • User account credentials

For Drivers:

  • Driver’s license and related documentation

  • Bank account number (for payouts)

  • Real-time location and route history

For Clients:

  • Business information

  • Bank account details (for billing or refunds)

  • Delivery and pickup addresses

2. How We Use Your Data

We use the data collected to:

  • Provide and improve our sample tracking and logistics services

  • Monitor temperature-sensitive deliveries in real time

  • Authenticate and manage user accounts

  • Process payments and payouts securely

  • Provide customer service and technical support

  • Analyze platform usage and optimize performance

  • Ensure compliance with safety and transport regulations

  • Communicate updates, alerts, and promotions

3. Data Sharing and Third-Party Services

We do not sell your personal data. However, we share data with trusted third-party services necessary to run our platform:

  • Google Maps API for routing and live location tracking

  • Firebase for push notifications, analytics, and authentication

  • Digital Ocean for secure cloud server hosting

  • Payment Gateway Providers for card processing and bank transfers

  • Facebook Pixel & Google Analytics for marketing and analytics

Each third-party provider is contractually obligated to handle your data securely and in compliance with relevant privacy laws.

4. Data Storage and Security

All data is stored securely on encrypted servers hosted by Digital Ocean and Firebase. We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse.

5. User Rights and Choices

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data

  • Correct or delete inaccurate information

  • Withdraw consent for processing

  • Opt-out of marketing communications

  • Request account deletion

To exercise any of these rights, contact us at info@biofleetlog.com.

6. Cookies and Tracking Technologies

We use cookies, Facebook Pixel, and Google tracking tools to improve your web experience, measure app usage, and offer personalized content. You can manage cookie settings via your browser.

7. Children’s Privacy

BioFleet is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our app or website. Please review this page regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: info@biofleetlog.com
📞 Phone: (1) 954-393-7602
📍 Address: 15510 Pine Mountain Dr, Houston, TX 77084, USA